Data Science

Customer satisfaction is an essential metric for every company, no matter if you sell directly to customers or businesses. Customer support is fast becoming the voice of the customer inside the [...]

Lead Scoring and the idea behind is not at all new. Its computation is a common practice in many companies. The reasons vary but they all come to this. Every company loves to have high conversion [...]

For quite a while I have been wondering how we could possibly use the customer support data we get from sources like Intercom to improve our customer experience. In this post we see how our [...]

Not very long after finishing writing my lessons learned from building a Hello World Neural Network I thought that I could move on from a simple MLP to a more sophisticated neural net. Probably [...]