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Tag Archives for: "customer support analytics"
Home » customer support analytics
 Sentiment Analysis for NPS and Customer Support

Sentiment Analysis for NPS and Customer Support

January 20, 2019

Customer satisfaction is an essential metric for every company, no matter if you sell directly to customers or businesses. Customer support is fast becoming the voice of the customer inside the [...]

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     Freshdesk KPIs: Tracking the performance of your customer support team

    Freshdesk KPIs: Tracking the performance of your customer support team

    May 31, 2018

    For quite some time, customer support has stopped being considered an optional service. Although in the past, businesses used to provide no real support to customers as they thought it was an [...]

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       Customer Support Metrics: The 29 essential KPIs you should be tracking

      Customer Support Metrics: The 29 essential KPIs you should be tracking

      April 14, 2017
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