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Tag Archives for: "nps"
Home » nps
 Sentiment Analysis for NPS and Customer Support

Sentiment Analysis for NPS and Customer Support

January 20, 2019

Customer satisfaction is an essential metric for every company, no matter if you sell directly to customers or businesses. Customer support is fast becoming the voice of the customer inside the [...]

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     5 Customer Satisfaction KPIs for your Delighted Dashboard (including SQL)

    5 Customer Satisfaction KPIs for your Delighted Dashboard (including SQL)

    March 30, 2018

    I guess no one would argue with me if I say that satisfied customers are a key factor in sustainability and growth of a business. As Gregory Ciotti simply put it “a satisfied customer is one that [...]

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