Zendesk Talk is cloud-based call center software that helps companies provide more personal, productive phone support. It’s built right into the Zendesk multi-channel support ticketing solution, allowing teams to deliver phone support from the same platform they use to manage all other customer conversations.
It is easy to set-up and use and helps organizations boost agent productivity, improve cross-channel reporting, reduce costs and—most importantly—elevate the customer experience.
Zendesk Talk now connects with Blendo, making it easier than ever to combine data and metrics from your phone support software with other business data for smarter insights.
Want to know the best part?
If you are for example a customer of Zendesk’s full suite, you may pull data from Zendesk Support, Zendesk Chat or Zendesk Guide and along with Zendesk Talk sync everything to any popular data warehouse.
Blendo will automatically sync analytics-ready data into your data warehouse along with any of your other business data sources. Then you just need to analyze your data with your favorite BI tool and dig in.
Phone support is a powerful way for companies to help their customers–and moreover, that it should fit seamlessly into a multi-channel support strategy and you should have easy ways to measure its performance.
Here are a few ways you can make the most of the new Zendesk Chat integration with Blendo:
Measure agent response, wait times, calls in queue and callbacks and more.
|Sync your Zendesk Talk data along with the rest of your business data to any data warehouse. Analytics-ready data with no hassle.||Integrate Now|
How do phone conversations with prospects or customers affect Sales? Bring your CRM data sources and start combining data to understand how your team’s effort affects revenue.
|Sync your Sales data along with the rest of your business data to any data warehouse. Analytics-ready data with no hassle.||Integrate Now|
Which is phone support affecting your support strategy? If Having phone support is a strategic decision and measuring its ROI and effect in support or churn is of great importance.
|Sync your Support data along with the rest of your business data to any data warehouse. Analytics-ready data with no hassle.||Integrate Now|
How to Automate Zendesk Talk and your business insights with Blendo
Firstly, you need to connect your Zendesk Talk account and make sure you have a Blendo account. Check out our docs to learn more about how you can get started with Zendesk Chat integration.
What’s the bottom line?
- Connect your data warehouse. We support all the popular ones like Amazon Redshift, Google BigQuery, MS SQL Server, PostgreSQL, and Snowflake. Don’t have one? Contact our team to help.
- Connect Zendesk Talk (docs)
- Connect any other business cloud data sources.
- Analyze with your favorite BI tool. Blendo is BI agnostic so any of the BIs will be able to make use of the analytics-ready data Blendo prepares for you.
New to Blendo? It’s a tool that helps anyone connect their business apps with their own data warehouse and BI automatically — without code. Blendo will prepare and keep in sync analytics-ready data from your data sources so you can focus on getting smarter insights. Sign up for a free trial to use Zendesk Talk with Blendo.