Zendesk – Ticket Distribution per Support Agent
What is the ticket distribution per customer support agent?
It is important to track the customer support workload on an individual agent level as well. If for any reason you have agents who have more work than they can handle, you should act and rebalance their workload. There’s nothing worse than agents with a burnout trying to solve complex issues from your customers.
Blendo will sync all of your Zendesk data into your data warehouse properly prepared to be used for your analytics purposes. Some of the tables we prepare are
users that we are going to use bellow.
tickets table has the following structure
users table has the following structure
Go here to find out the full schema of Zendesk expected data.
Ticket Distribution per Agent
SELECT a.name, tmp.count FROM cont_users AS a, (SELECT count(assignee_id) AS COUNT, assignee_id FROM cont_tickets GROUP BY assignee_id)tmp WHERE tmp.assignee_id = a.id