With the Blendo Zendesk Chat to Google BigQuery integration, it is easy to export from Zendesk Chat to Google BigQuery. Zendesk Chat is a chat product part of Zendesk’s SaaS offerings. It allows your agents to switch between chats, phone calls, or emails. By integrating Zendesk Chat with Blendo, you will be able to analyze ready-to-use analytics-friendly, customer support data in your Google BigQuery, and your BI. Go beyond Zendesk Chat’s vanilla dashboards and ask any question you want about your support data. Get a complete view of your customers, understand how they engage, find areas for improvement, and optimize service operations. Having your Zendesk Chat data in the same Google BigQuery as your marketing, sales, and the rest of Zendesk’s platform offerings will help you get a holistic understanding of your business performance. Drill down to your data from your marketing channels, your revenue, and better understand how your customers engage with your products or fit your support plans.
Business Intelligence is only truly “intelligent” when your human intuition, domain knowledge, and professional experience combined with accurate, relevant and in-time data.
Import sales, marketing or support data into your data warehouse in minutes. Blendo intelligently syncs and identifies changes so you always have the most current and correct information.
Blendo cuts your data integration workload to zero. Connect sales, marketing and financial platforms with your Amazon Redshift data warehouse in a matter of minutes. Get all the data you need, when you need it.
Gain peace of mind with robust scalability and minimal maintenance. Your engineering resources are better utilized in understanding what your data means, not worrying about accuracy and synching.
Never wait. Begin working with your data immediately. Blendo automatically infers the data source's schema, generates the necessary Amazon Redshift tables, and updates them automatically.
Import your customer support data into your data warehouse, or select only the specific resources you need. Get analytics-ready data into your data warehouse with the click of a button and without any scripting or coding.
Get your support tickets, conversations, ratings, and knowledgebase articles activity data into your data warehouse with ease. Understand the performance of your support agents and drill down to the individual knowledge base article. Gain a better view of the KPIs that matter most to your business, optimize agent response or resolution time, and review your support strategies for happier customers.
Combine customer support data and interactions with ad spend, sales data from your CRM, or your billing data and discover, how agent performance affects customer satisfaction and retention. Grow your revenue by building better customer support strategies.
Getting started is easy. First, connect a Google BigQuery as a Destination. Then, add Zendesk Chat as a Data Source. Blendo will import any information from your Zendesk Chat and load it into your Google BigQuery. We do the heavy lifting so you can focus on building your product and amazing your customers.
If you have any issues whatsoever with your Zendesk Chat integration, Blendo is here to help! We provide detailed documentation on setting up your integration and troubleshooting.
Check out our other Google BigQuery integrations: