Zendesk Chat is a chat product part of Zendesk’s SaaS offerings. It allows your agents to switch between chats, phone calls, or emails. By integrating Zendesk Chat with Blendo, you will be able to analyze ready-to-use analytics-friendly, customer support data in your data warehouse, and your BI. Go beyond Zendesk Chat’s vanilla dashboards and ask any question you want about your support data. Get a complete view of your customers, understand how they engage, find areas for improvement, and optimize service operations. Having your Zendesk Chat data in the same data warehouse as your marketing, sales, and the rest of Zendesk’s platform offerings will help you get a holistic understanding of your business performance. Drill down to your data from your marketing channels, your revenue, and better understand how your customers engage with your products or fit your support plans.
Build a data infrastructure up and running in minutes with Blendo as your Zendesk Chat ETL tool and no technical effort.
Save hours per day for pulling and modeling data. Blendo provides you with analytics-ready data in your data warehouse so you can focus on building a comprehensive view of your business.
Get accurate data with fault-tolerant architecture that helps you get your Zendesk Chat data consistently to your data warehouse and BI tool with no loss.
Use your business data as a true strategic advantage and improve data quality by automating data acquisition and zeroing maintenance. Blendo integrates with major business intelligence software solutions, such as Sisense, Looker, Chartio, and Tableau, so you can easily and quickly integrate whatever business intelligence tool you use.
Have all data sources available for your analytics team to understand the factors that affect your business metrics like churn. Integrate all your data sources at once with zero maintenance or effort.
Import your customer support data into your data warehouse, or select only the specific resources you need. Get analytics-ready data into your data warehouse with the click of a button and without any scripting or coding.
Get your support tickets, conversations, ratings, and knowledgebase articles activity data into your data warehouse with ease. Understand the performance of your support agents and drill down to the individual knowledge base article. Gain a better view of the KPIs that matter most to your business, optimize agent response or resolution time, and review your support strategies for happier customers.
Combine customer support data and interactions with ad spend, sales data from your CRM, or your billing data and discover, how agent performance affects customer satisfaction and retention. Grow your revenue by building better customer support strategies.
Getting started is easy. First, connect a data warehouse as a Destination. Then, add Zendesk Chat as a Data Source. Blendo will import any information from your Source and load it into your data warehouse. We do the heavy lifting so you can focus on building your product and amazing your customers.
If you have any issues whatsoever with your Zendesk Chat integration, Blendo is here to help! We provide detailed documentation on setting up your integration and troubleshooting.